Introduction

These terms and conditions (the “Terms”) govern your access to and use of the Winum online casino platform (“Winum”, “we”, “us”, or “our”), including but not limited to all games, services, software, and content made available via the website, mobile site, Winum for Android, and any related applications or interfaces. By creating an account, accessing the website, downloading the Winum apk for Android, or otherwise using any services offered by Winum, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms constitute a binding legal agreement between you and the licensed owner Galaxy Byte Lab SRL operating under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. If you do not agree with any provision in these Terms, you must immediately refrain from using the Winum services and close any existing account.

Winum is an online casino entertainment service only and does not guarantee any financial gain or profit. Gambling involves risk, including the risk of losing money, and must never be considered a source of income or financial solution. You must carefully assess your personal financial situation before participating in any real-money games on our platform. Winum strongly promotes responsible gambling and provides multiple tools and resources to help you stay in control of your play, including deposit limits, time limits, self-exclusion, and cooling-off periods. These Terms should be read together with our Privacy Policy, KYC/AML Policy, and Responsible Gaming Policy, which form an integral part of our contractual relationship.

By using Winum, you also confirm that online gambling is legal in your jurisdiction and that you are not accessing the site from a restricted country or territory. It is your sole responsibility to ensure that your use of our services complies with all applicable local, state, and national laws. Winum does not provide legal advice and cannot be held responsible for any breach of local rules by players.

Acceptance of Terms

By registering an account, clicking the “Register”, “Sign Up”, or similar button, or by accessing or using any part of the Winum platform, you expressly accept these Terms in full without reservation. Acceptance of these Terms includes acceptance of any annexes, supplementary policies, or rules published on the Winum website, including but not limited to game-specific rules, bonus rules, payment rules, KYC policy, AML policy, and Privacy Policy. If you do not accept these Terms, you are not authorised to use our services and must immediately discontinue access to the website, mobile site, or Winum for Android. Your continued use of the services following any update to these Terms will be deemed as acceptance of the revised version.

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion, subject to applicable law. Changes may be made for various reasons, including legal or regulatory updates, security enhancements, product improvements, or the introduction of new services. Where materially significant changes are made, we will endeavour to notify you through appropriate means, such as an on-site notification, email, or pop-up message upon login. However, it remains your responsibility to regularly review the Terms to ensure awareness of the current version. If you disagree with any updated Terms, your only remedy is to stop using our services and close your account.

No oral statement, customer support communication, or external promotional material may override or amend these Terms. In the event of any inconsistency between translations of these Terms and the English version, the English version shall prevail to the extent permitted by law. Nothing in these Terms shall create a partnership, joint venture, agency, or employment relationship between you and Winum. You use our services as an independent player, exclusively for personal entertainment purposes.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly prohibited for persons under 18 years of age or below the legal gambling age in their jurisdiction, whichever is higher. By opening an account, you confirm that you are at least 18 years old and legally allowed to participate in online gambling under the laws applicable to you. We reserve the right to request proof of age and identity at any time, and your failure to provide satisfactory documentation may result in immediate account suspension, closure, and forfeiture of any winnings. Underage gambling is a serious offence and can cause significant financial, emotional, and psychological harm, particularly to young people who may be more vulnerable to risk-taking behaviour.

Parents and guardians must take all reasonable steps to prevent minors from accessing online gambling websites and apps, including Winum for Android. This includes using parental control software, secure passwords, and not sharing financial details or devices with minors where gambling apps are installed. If we discover or reasonably suspect that a minor has created an account or accessed our services, we will immediately close the account and may notify the relevant authorities if required by law. Any funds deposited by or on behalf of a minor will be returned, where possible, to the payment method used, while any winnings derived from such gambling will be void.

Residents of jurisdictions where online gambling is prohibited are not permitted to use Winum. It is your responsibility, not ours, to determine whether your use of our services is lawful in your country or territory. We do not accept any liability if you access the platform in violation of local laws. By continuing to use the site, you represent and warrant that you meet all eligibility requirements and that you are not self-excluded or excluded by court order or regulatory decision from gambling.

Account Registration

To participate in real-money games at Winum, you must first complete the account registration process as prompted on the website or via Winum for Android. Account registration requires you to provide accurate, complete, and up-to-date personal information, such as your full name, date of birth, residential address, email address, phone number, and any other data requested by us. You may be required to verify your email address or mobile number through a confirmation link or code before your account becomes fully active. By registering, you confirm that all information you provide is true and correct and that you will promptly update any changes via the “My Account” section or by contacting customer support at [email protected].

Each player is permitted to hold only one account at Winum. Duplicate accounts, whether opened under the same name, different names, or using different contact details, are strictly forbidden and may be treated as “multiple accounts” under these Terms. If we detect duplicate or linked accounts, we may close or merge such accounts, void bonuses, cancel wagers, and confiscate any associated winnings, subject to applicable regulations. Accounts must be used solely for personal entertainment and may not be sold, transferred, or assigned to any third party, including family members or business partners. You are fully responsible for all activities conducted through your account, regardless of whether such activities were authorised by you.

You must keep your login credentials, including username and password, strictly confidential and not share them with any person. If you suspect that your account has been compromised, accessed by someone else, or used in any unauthorised manner, you must immediately change your password and contact us. We recommend using strong, unique passwords and enabling any additional security features we may make available. Winum will not be liable for any loss or damage resulting from unauthorised use of your account where you have failed to maintain adequate security of your credentials.

Deposits & Withdrawals

To play real-money games at Winum, you need to deposit funds into your player account using one of the available payment methods. Deposits are credited to your account balance in the currency displayed and available at the time of transaction, subject to any currency conversion applied by the payment provider. You must only deposit funds that originate from lawful sources and belong to you personally. Third-party payments, such as deposits from friends, family members, business entities, or any person other than the registered account holder, are strictly prohibited. We reserve the right to request evidence of payment source and to return funds to the original method in case of non-compliance.

Withdrawals from your Winum account are subject to our payment rules, KYC requirements, and anti-money laundering (AML) checks. Before your first withdrawal, and at any later time we deem appropriate, you may be required to undergo identity verification and provide documentation such as passport, ID card, driving licence, utility bill, or bank statement. Withdrawals will typically be processed back to the same method used for deposit, wherever technically and legally possible. We may impose minimum and maximum withdrawal limits per transaction, day, week, or month, which will be communicated on our Payments page or during the withdrawal process. Processing times indicated for any method are estimates and do not include additional security reviews, public holidays, or delays caused by third-party providers.

Chargebacks, payment reversals, or disputes initiated with your payment provider are considered a serious violation of these Terms. If a chargeback occurs, we reserve the right to suspend or permanently close your account, seize any balance and winnings, and recover any damages or costs incurred, including by involving debt collection agencies if necessary. We do not pay any interest on funds held in your player account. All financial transactions may be monitored to detect suspicious patterns, and we may report such patterns to competent authorities in line with AML regulations.

Payment Methods Table

The following table provides an overview of key deposit and withdrawal methods that may be available on Winum. Availability can vary by country, currency, and device, including when you download Winum apk for Android. Additional methods or updated limits may be introduced from time to time; the information below is for guidance only and does not constitute a binding commitment.

This table is illustrative and does not replace the conditions shown in the cashier interface, which will always prevail. Cryptocurrency transactions are executed on external blockchain networks and cannot be reversed once initiated, so you must always double-check wallet addresses and networks. Currency conversion, where applicable, may be performed by your payment provider at its own exchange rates, which are outside our control. You remain responsible for any fees, taxes, or charges imposed by your bank, e-wallet, or cryptocurrency service.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, lucky wheel features, and other promotional incentives to eligible players. These offers may include welcome packages such as 100% + 150 Free Spins on the first deposit starting from €10, and subsequent deposit bonuses (for example 50% + 100 Free Spins, 75% + 50 Free Spins, or similar structures), as communicated on the promotions page. Each bonus or promotion is subject to specific terms, including wagering requirements, minimum deposit amounts, maximum bet per spin or game round, expiry periods, and eligible games. You must carefully read the full bonus terms before opting in, as acceptance of a bonus constitutes your agreement to all related conditions.

Wagering requirements generally range between 30x and 40x the bonus amount or bonus plus deposit, depending on the particular offer. The bonus status and progress may be viewed in the “My Account → Bonuses” section, where you can see active, pending, completed, or expired bonuses, as well as wagering progress, remaining requirement, and time left. Bonus funds and associated winnings may be locked until the full wagering requirement is satisfied, after which they may be converted into real balance. If the bonus validity period (usually between 7 and 14 days) expires before the requirement is met, the bonus and any related winnings may be forfeited. Free spins often have shorter validity (for example 24 hours) and may be limited to specific slot games.

Winum reserves the right to withhold or cancel bonuses and related winnings in cases of suspected bonus abuse, irregular betting patterns, or violation of the general Terms. Examples of bonus abuse include, but are not limited to, creating multiple accounts to claim the same promotion, using strategies designed to secure guaranteed profit, placing minimum risk bets, or colluding with other players. Where we reasonably suspect abuse, we may remove bonuses, void associated winnings, and close accounts after appropriate investigation. All promotions are intended for recreational players and may not be used for professional, arbitrage, or group betting schemes.

Some bonuses may be automatically credited, while others require manual activation or the use of a bonus code. The lucky wheel feature, where available, may be activated after a minimum deposit (for example 5 USD equivalent) and may grant daily spins for a limited period such as 7 days. Prizes from lucky wheel, including money prizes, may be subject to low wagering (e.g., 1x) or other specific conditions. Winum reserves the right to amend, suspend, or withdraw any bonus or promotion at any time, including for reasons of error, misconfiguration, or regulatory requirement, provided that no player rights already accrued by fulfilling all stated conditions are unfairly affected.

Game Rules

Each game available at Winum, including Aviator, Plinko 2, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Sweet Bonanza, live casino games, and all other titles, is governed by specific rules and paytables provided by the game provider. You must familiarise yourself with the rules, features, paytable, and volatility of each game before you place any real-money bets. Game rules are usually accessible within the game interface via the “i”, “help”, or similar button. By placing a bet on any game, you confirm that you understand and accept the associated rules, including payout structures, bonus features, and any special mechanics.

Once accepted by our servers, bets cannot be cancelled or modified by you. It is your responsibility to ensure that all wagers are placed correctly before confirming them, including bet size, number of lines, and any feature options. Malfunctions void all plays and pays, subject to the specific policies of the game provider; in such cases, the affected stake may be refunded where appropriate, but no further compensation is due. Some games may have maximum win limits, maximum multipliers, or other restrictions imposed by the provider or by us; such limits will be clearly stated in the game information or on our site where applicable.

Games may from time to time be unavailable due to technical issues, maintenance, or regulatory restrictions. We make reasonable efforts to ensure continuous availability but cannot guarantee that games will always run without interruption or error. In case of disconnection or technical failure after a bet is placed, outcomes may be determined by the game server, and your balance will be updated accordingly when you reconvene. If you believe that a game has not functioned correctly, you must immediately stop playing and contact customer support with screenshots, game ID, and time of the incident.

Different games contribute differently to bonus wagering requirements, and some may be entirely excluded from bonus play. Typically, most video slots contribute 100% towards wagering, while table games, live casino, and low-risk bets may contribute less or be excluded. It is your responsibility to check the applicable contribution rules before wagering with bonus funds. Using game strategies designed solely to complete wagering requirements with minimal risk may be considered bonus abuse and can result in the cancellation of bonuses and winnings.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and reliable gaming environment. All casino games, except for any live dealer or peer-to-peer products, use Random Number Generator (RNG) technology supplied by reputable software providers to ensure randomness and integrity of outcomes. The RNG is designed to produce unpredictable, unbiased results and is regularly tested by independent laboratories or the providers themselves according to industry standards. Winum does not manipulate game outcomes or interfere with the RNG in any way that would disadvantage players.

Your chances of winning or losing on any game are fully determined by the rules of that game and the RNG output. Past results do not influence future outcomes, and there is no strategy that can guarantee a win. Any representation or belief that certain spins, cards, or rounds are “due” is a misconception and may lead to irresponsible gambling behaviour. We strongly advise you to view all games as entertainment only and never as a method of earning consistent income.

Use of unfair advantage tools, such as bots, scripts, automated betting software, or exploiting any bug, glitch, or system weakness, is strictly prohibited. If we have reason to believe that you have used such methods or engaged in collusion, we may void affected bets, withhold winnings, and close your account. We may also share information about unfair play with relevant authorities and other licensed operators, where permitted by law, to protect the integrity of the gaming ecosystem.

In the unlikely event of an error in game configuration, payout calculation, display, or server communication, we reserve the right to correct such error and adjust your account balance accordingly. If you receive funds due to a technical error or misconfiguration, you must immediately notify us and you agree to return such funds upon request. Failure to do so may constitute unjust enrichment and may be pursued through legal channels where necessary.

Responsible Gambling

Winum promotes responsible gambling as a core value and believes that gaming should always remain an enjoyable and controlled form of entertainment. We are aware that for a small percentage of individuals, gambling can become problematic and may lead to financial difficulties, emotional stress, relationship issues, and other negative consequences. To mitigate these risks, we provide a range of tools and measures designed to help you control your play, including deposit limits, session reminders, cooling-off periods, and long-term self-exclusion. We also cooperate with professional support organizations and encourage players to seek help at the earliest signs of problematic behaviour.

You are strongly advised to set a budget for your gambling activity prior to starting play and to stick to that budget under all circumstances. Never gamble with money that you cannot afford to lose, and never attempt to chase losses by increasing stake sizes or playing for extended periods. If you find yourself preoccupied with gambling, hiding your activity from family, borrowing money to gamble, or using gambling as an escape from stress or issues, you may be at risk of developing a gambling problem. In such situations, you should seriously consider using our self-exclusion or account closure tools and contacting a professional support service.

Underage persons are particularly vulnerable to the risks of gambling-related harm. Therefore, Winum applies a strict underage gambling policy and urges all customers to ensure that no minors have access to their devices, accounts, or payment instruments. If you are a parent or guardian, you should monitor internet usage, consider installing parental control software, and ensure that any app installations such as Winum for Android are protected by secure device locks. If you suspect that a minor has accessed Winum, please contact our support team immediately.

Our customer support is available to guide you on the available responsible gaming tools and to provide information about external resources. However, our support team cannot provide therapeutic counselling or financial advice. If you feel that gambling is negatively affecting your life, we strongly recommend that you consult a professional counsellor or support group in addition to using our platform tools.

Tools & Features (table)

The following table summarises the key responsible gambling tools available at Winum. Availability and exact settings may vary by jurisdiction and account status, but the principles remain the same.

When a limit, time-out, or self-exclusion is active, we will take reasonable steps to prevent you from depositing and playing until the relevant period expires. Reducing limits (making them more restrictive) generally takes effect immediately, while increasing limits may only take effect after a cooling-off period, ensuring that decisions to increase are deliberate and not impulsive. Self-exclusion periods cannot be cancelled or shortened once initiated, and you must not attempt to open new accounts during such periods. If we discover that you have tried to circumvent self-exclusion by creating another account, we will close all related accounts and may void wagers and winnings.

Support Resources

Winum encourages players experiencing gambling-related difficulties to seek assistance not only from us but also from independent professional organisations. We may provide links and contact details for international and regional support services such as GamCare, Gambling Therapy, and Gamblers Anonymous. These organisations offer confidential advice, counselling, helplines, and online tools to help individuals regain control over their gambling behaviour. They can also provide support for family members or friends affected by someone else’s gambling.

You may access information about these services via our Responsible Gaming page or by contacting customer support, who can direct you to the appropriate resources. In addition, some jurisdictions may operate national helplines or treatment centres specifically for problem gambling. We recommend that you search for and utilise services that are available in your own country or region for tailored support. While we provide these references in good faith, Winum is not responsible for the content, advice, or services offered by these third-party organisations.

If you feel in immediate danger due to gambling-related distress, including serious financial hardship or thoughts of self-harm, you should urgently contact local emergency services or a trusted medical professional. Gambling problems can be closely associated with other mental health issues such as depression and anxiety; therefore, a comprehensive approach with professional guidance is often required. Using the responsible gaming tools on Winum, such as self-exclusion and account closure, is an important step, but it should be complemented by appropriate offline support.

Prohibited Activities

To maintain a secure and fair environment, Winum prohibits a range of activities on the platform. These include, without limitation, opening multiple accounts by the same person, using fake or stolen identities, submitting forged or altered documents, and providing false information during registration or KYC verification. Fraudulent payment activity, such as using payment methods without the owner’s consent, executing chargebacks, or participating in money laundering schemes, is strictly forbidden. Use of bots, scripts, automated betting or game-playing software, or any tool designed to give an unfair advantage over other players or over the intended functioning of the games is also prohibited.

Other banned practices include bonus abuse, collusion with other players, exploiting software or game bugs, and deliberately delaying or manipulating game sessions or server communication. Attempting to obtain confidential information about the platform, reverse-engineering the software, or interfering with the security or integrity of our systems is not allowed. You must not use VPNs, proxies, or similar technologies to bypass geographic restrictions or conceal your real location, especially when such use is intended to access the site from a restricted jurisdiction. Any harassment, abusive behaviour, hate speech, or threats directed towards our staff or other players, whether via chat, email, or any other communication channel, is also considered a serious violation.

If we suspect or have evidence that you have engaged in any prohibited activity, we may take a range of actions at our sole discretion. These may include immediate suspension or closure of your account, cancellation of bets, confiscation of bonuses and winnings, and reporting your activities to relevant authorities or payment providers. We may also blacklist the devices or IP addresses associated with such misconduct and share anonymised data with industry bodies for fraud prevention where legally permissible. You agree to cooperate fully with any investigation and to provide all information reasonably requested by us.

The list of prohibited activities may be updated by Winum from time to time in response to emerging risks and regulatory requirements. You are responsible for reviewing this section regularly and ensuring that your use of the platform remains compliant. Any attempt to circumvent or assist others in circumventing these rules will be treated as participation in the prohibited activity itself.

Restricted Countries (table)

Due to legal and regulatory reasons, Winum may not be available in certain countries or territories. Players residing in, or accessing the site from, these jurisdictions are not permitted to create accounts, deposit funds, or play real-money games. The following table provides an indicative, non-exhaustive list of restricted jurisdictions. This list may change at any time, and it is your responsibility to ensure that you are allowed to use Winum under the laws of your location.

Winum also reserves the right to restrict specific products, games, or payment methods in additional countries where required by game providers or payment processors. Geolocation checks, IP checks, and KYC procedures may be used to determine your location and eligibility. If you are found to be accessing the platform from a restricted jurisdiction, your account may be closed and any winnings may be void, subject to applicable law. You must not use VPNs, proxies, or other techniques to disguise your location for the purpose of evading such restrictions.

Privacy & Data Protection

Winum is committed to protecting your personal data and processing it in accordance with applicable data protection laws and our Privacy Policy. By using our services, you acknowledge and agree that we may collect, store, and process personal information such as your name, contact details, date of birth, identity documents, payment information, IP address, device identifiers, and usage data. This information is necessary for account administration, compliance with legal and regulatory obligations (including KYC and AML), fraud prevention, responsible gaming monitoring, and service improvement. Failure to provide requested data may result in inability to open or maintain an account or to complete transactions.

We act as the data controller for personal data processed in connection with your Winum account. We may share your data with trusted third parties, such as payment providers, KYC/AML service providers, analytics services, and competent authorities where required by law. Some of these recipients may be located outside your country of residence, including in jurisdictions that may have different data protection standards. In such cases, we will take reasonable measures to ensure that appropriate safeguards are in place, such as contractual protections and secure transfer mechanisms.

Your data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with statutory record-keeping obligations, typically for up to five years after account closure or longer where required by law. We use technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including encryption, access controls, and regular security assessments. Nevertheless, no system can be completely secure, and you acknowledge that you share responsibility for maintaining the confidentiality of your login credentials and for using secure networks and devices when accessing Winum.

You may have certain rights over your personal data, such as the right to access, correct, delete, restrict processing, object to processing, request data portability, withdraw consent, and lodge a complaint with a supervisory authority, subject to legal limitations. Requests relating to your data can be submitted to our support team, and we will respond within a reasonable timeframe in line with applicable law. For full details about how we handle your personal data, please consult the Privacy Policy available on Winum.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time and for any valid reason, including but not limited to suspected breach of these Terms, failure to pass KYC checks, suspected fraud, money laundering concerns, chargebacks, abusive behaviour, or requests from regulatory or law enforcement authorities. During suspension, your ability to deposit, wager, withdraw, or access certain games or features may be limited. We may also freeze your balance if required for investigation or by legal obligation. Wherever reasonably possible, we will inform you of the reason for suspension or closure, but we may be prevented from disclosing certain details in cases involving AML or law enforcement.

You have the right to request closure of your account at any time by contacting customer support. On closure, subject to necessary checks, we will attempt to return any remaining real-money balance to you via an appropriate payment method, excluding any funds that may be under investigation or subject to regulatory hold. Bonuses and bonus-related funds that have not been converted to real balance will generally be forfeited upon account closure. If your account remains inactive for a prolonged period (for example 12 consecutive months without login), we may treat it as dormant, notify you via email where possible, and eventually close the account in accordance with our policies.

Where an account is closed due to prohibited activities or serious breach of these Terms, we may confiscate any funds or winnings to the extent permitted by law and use them to offset any damages or costs suffered. In such cases, you may be barred from reopening an account in future, and we may share relevant details with other operators or authorities where legally permitted for fraud prevention purposes. If you believe that your account has been wrongly suspended or closed, you may submit a complaint following the procedure set out below under “Complaints & Dispute Resolution”.

Self-exclusion and responsible gambling-related closures follow specific rules that are designed to protect your welfare. During self-exclusion, you will not be allowed to reopen your account or create a new one, and we will take reasonable steps to prevent marketing communications being sent to you. At the end of an exclusion period, you must contact us if you wish to re-activate your account; reactivation is not automatic and may be subject to additional checks.

Limitation of Liability

To the maximum extent permitted by law, Winum provides all services on an “as is” and “as available” basis, without any warranty or representation, express or implied, about their quality, fitness for purpose, accuracy, or reliability. We do not guarantee that our website, mobile site, Winum for Android app, or games will be uninterrupted, error-free, or free from viruses or other harmful components. From time to time, access may be restricted or suspended due to maintenance, technical issues, or events beyond our reasonable control.

You acknowledge that you use our services at your own risk and that gambling inherently involves the risk of financial loss. Winum is not liable for any losses or damages arising from your use of the platform, including but not limited to loss of winnings, loss of opportunity, business losses, data loss, or any indirect, consequential, or special damages, whether based on contract, tort, or otherwise. In any event, and to the extent that our liability cannot be fully excluded, our maximum aggregate liability to you in relation to any claim shall not exceed the amount of your deposits made to Winum in the 30 days preceding the relevant incident.

We are not responsible for any failures or issues caused by your internet connection, device, software, or any third-party service provider, including payment providers, telecommunications companies, or game suppliers. If you are disconnected from a game due to technical problems on your side, the outcome may still be determined by the server, and your balance will be adjusted accordingly upon reconnection. We will not compensate you for such interruptions where they are outside our reasonable control.

Nothing in these Terms shall exclude or limit any liability of Winum for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Your statutory rights, if any, remain unaffected. You agree to indemnify and hold harmless Winum, its owners, officers, employees, and partners from and against any claims, damages, losses, or expenses arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

Complaints & Dispute Resolution

Winum aims to provide a high-quality service and takes customer complaints seriously. If you have a concern or complaint about any aspect of our services, including game outcomes, account management, payments, or responsible gaming tools, you should first contact our customer support team via email at [email protected] or through the on-site support channels. You should provide a clear description of the issue, relevant dates, game or transaction IDs, screenshots where available, and any other information that may assist investigation. Complaints relating to specific game rounds should be submitted as soon as possible, and in any case within 14 days of the incident, while general account complaints should normally be lodged within 30 days.

Upon receipt of your complaint, we will acknowledge it within a reasonable timeframe (typically within one business day) and commence an internal review. We aim to provide a final response within 30 days, but complex cases may require more time; in such instances, we will inform you of the delay and the reasons. During the investigation, we may request additional information or documents from you, and you agree to cooperate honestly and promptly. We may also consult logs, transaction histories, and records from game providers or payment processors as necessary.

If, after receiving our final response, you remain dissatisfied with the outcome, you may be entitled to escalate the dispute to an independent body or regulator, if such mechanism is available in your jurisdiction and applicable to Winum’s licence. Details of any such external dispute resolution options may be provided upon request or in our separate policy documents. We will cooperate in good faith with any lawful investigation or mediation process.

All complaints and disputes must be submitted by you personally and not by any third party, such as a representative, relative, or claims management company, unless you provide valid written authorisation or legal mandate. We reserve the right to reject or disregard abusive, repetitive, or clearly unfounded complaints. Communications regarding complaints should always be conducted respectfully; abusive or threatening behaviour may result in account suspension or closure.

Governing Law

These Terms, your use of the Winum platform, and any contractual or non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the licence owner, unless otherwise required by mandatory provisions of law. Any dispute, controversy, or claim arising from or related to these Terms, including their existence, validity, interpretation, performance, or termination, shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of that jurisdiction, as determined by applicable law. By accepting these Terms, you agree to submit to the jurisdiction of such courts for the resolution of any such disputes.

Nothing in this section shall prevent Winum from bringing proceedings against you in any other court of competent jurisdiction, particularly in situations involving unpaid debts, fraud, or infringement of intellectual property rights. Likewise, mandatory consumer protection laws in your country of residence may entitle you to bring claims in your local courts where such rights apply. In all cases, you agree that any dispute will be dealt with on an individual basis and that you will not participate in any class action or collective proceedings against Winum, to the extent permitted by law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. No failure or delay by Winum in exercising any right or remedy under these Terms shall be construed as a waiver of that or any other right or remedy.

Final Provisions

These Terms, together with the Privacy Policy, KYC/AML Policy, Responsible Gaming Policy, and any game or promotion-specific rules referenced herein, constitute the entire agreement between you and Winum in relation to your use of the services. They supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment without such consent will be null and void. Winum may assign or transfer its rights and obligations under these Terms to another entity in connection with a corporate reorganisation, merger, acquisition, or sale of assets, provided that such assignment does not materially affect your rights as a player.

We may update or revise these Terms from time to time to reflect legal developments, operational changes, or improvements in player protection. The latest version will always be available on our website, and your continued use of the services after changes take effect will constitute acceptance of the updated Terms. If you do not agree with any revision, you must stop using the platform and request account closure. All headings in these Terms are for convenience only and shall not affect their interpretation.

You acknowledge that gambling involves financial risk and that you are solely responsible for all decisions relating to your use of Winum, including whether to download Winum apk for Android, how much to deposit, and which games to play. We encourage you to review these Terms regularly, make use of responsible gambling tools, and seek professional assistance if needed. For any questions or clarifications regarding these Terms, you may contact our support team at [email protected]. By registering and using Winum, you confirm that you have read, understood, and agreed to these Terms in their entirety.